But in Bangladesh traditional branch-based banking remains the most widely used method of conducting financial or banking transactions. We appreciate your feedback. Who are the Audiences? Data used in this study have been collected basically from the primary sources. The purpose of this paper is to evaluate those factors that influence the nature of customers towards bKash and their growing tendency towards mobile banking. It has made send or receive money or make payments a very fast way.
With help of users, when we come to know the problems then it was time to bring out some effective solutions to make the app of bKash better. Methodology is a system of broad principle from which specific procedures may be imitative to interpret or solve different problems within the scope of a particular discipline. Quick expansion of information technology and Rapid technology advancements have introduced major changes in the worldwide, banking sector economic and business atmosphere and imbibed into the lives of millions has of people. Your personal perception and honest answers will be considered with vital importance for the success of this study. The major constraints in the development of bKash include operational issues e.
Co-relation among perceived value, communication efficiency, bKash offers and satisfaction level: Shajahanpur, Shymoly, Basabo, Savar, Dhaka alone.
The questionnaire was starting with demographic information such as name, age, occupation, education, income and address. Some of these are not perfectly representing the concept behind use. For primary data collection we will use observation and survey method. The major constraints in the development of bKash include operational issues e.
UIUX case study: Mobile banking app “bKash” redesign concept. (Step by step process)
But in Bangladesh traditional branch-based banking remains the most widely used method of conducting financial or banking transactions. The respondents were approached at home, university, collage etc. Participants respond to a number of demographic questions. Studies associated with customer attitude found that it csae the most important area associated with positive customer attitude. We constructed several questions centered on the objectives of the research.
Given ztudy important role in the formal financial system, Customer attitude toward bKash has been the focus of many research papers in recent years. Customer satisfaction is defined as a concept where actual performance is compared with perceived performance.
UIUX case study: Mobile banking app redesign concept
It will make access to advanced payment, transactions at affordable cost. Data collected were checked and verified in order to ensure accuracy and consistency. Data used in this study have been collected basically from the primary sttudy. The practical knowledge and experience gathered during report preparation will immeasurably help in future professional life.
A Case Study on bKash Limited by Fahim Hossain on Prezi
Alerts of bill payments. Trust decreases potential hazards and deceptions occur by the opportunistic behavior of the other business party Pavlou, and offer other benefits such as studyy banking services from the authentic banks Gefen et al. To get services through mobile phone there is no need to open a bank account rather than the user will need a mobile account to get the services.
However, some people feel interest to use cse because of its time saving, easy to use and cost effective.
Researchers in consumer markets have linked up relationship marketing activities to intermediate outcomes that help a firm to enhance profit Gwinner,Reynolds and Beatty, Strong buyer-seller relationships enhance performance, though these links may be multi- dimensional Cannonet al, We appreciate your feedback.
This is not the official project of bKash, we just tried to bring something impactful and something that really works for users. By Nushrat Shahab Bristi. The idea is using double step verification systems. One can easily handle the financial transactions with a simple way.
It was found that although bKash has bright prospects, it involves some constraints as well. Mobile phone a great invention of new technology has already got a wide-spread acceptance throughout the sudy.
Feel free to share what you have in mind about our work process.
Mobile banking has significant advantage over internet banking. Users can use the second method, that is, face detection.
Documents & Reports
Thank you again for your support and patience. We have surveyed on 40 customers of bKash from which Generally, users are supposed to provide their photo to the bKash authority.
There are also a number of variables which can be an important determination of customer attitude, but have received very less attention. IDEATE With help of users, when we come to know the problems then it was time to bring out bjash effective solutions to make the app of bKash better.